contact information & legal notice
Last updated: September 13, 2026
This page provides contact information for Willow & Grace.
Store Details
Store name: Willow & Grace
Website: willowandgrace.com
Customer support email: info@willowandgrace.com
Customer Service
For questions regarding orders, shipping, returns, sizing, payments or products, contact:
info@willowandgrace.com
To help us respond efficiently, please include:
- Your full name
- Your order number, where applicable
- The email address used for your order
- A clear description of your question or issue
- Photos where relevant to a product issue
Response Times
We aim to respond to customer enquiries as quickly as reasonably possible.
During busy periods, promotional events and Canadian public holidays, response times may be longer.
Customer Support
Our goal is to provide clear and reasonable assistance when customers have questions or issues with an order.
If you experience an issue with an order, please contact us first so that we can review the circumstances and determine the appropriate next steps.
Important Notice
Information provided on our website is intended for general shopping and product information purposes.
We make reasonable efforts to keep information accurate and current, but errors may occasionally occur.
If you identify an error, please contact:
info@willowandgrace.com