terms of service
Last updated: September 13, 2026
Welcome to Willow & Grace.
These Terms of Service apply to your use of willowandgrace.com and purchases made through our website.
By accessing our website or placing an order, you agree to these Terms of Service, subject to any rights you may have under applicable law.
Online Store Terms
By using this website, you confirm that you are at least the age of majority applicable in your province or territory, or that you are using the website with the permission of a parent or legal guardian where permitted.
You agree not to use our website or products for unlawful or unauthorized purposes.
Product Information
We make reasonable efforts to display product descriptions, colours, sizes, images and other information accurately.
However, colours and appearance may vary depending on your device, screen settings and lighting conditions.
Product information, availability and pricing may change from time to time.
Pricing
Prices are displayed in the currency shown on the website, generally Canadian dollars (CAD) unless otherwise stated.
Applicable taxes and other charges may be calculated or displayed at checkout as required.
We reserve the right to correct obvious pricing, product description or availability errors.
If an order is affected by an obvious error, we may contact you to correct the issue or, where appropriate, cancel the order and provide a refund.
Orders
When placing an order, you agree that the information you provide is accurate and complete.
After placing an order, you will generally receive an order confirmation.
An order confirmation does not necessarily constitute final acceptance of an order if there is an issue involving payment, inventory, pricing, shipping information, suspected fraud or another legitimate fulfilment issue.
Refusal or Cancellation of Orders
Willow & Grace reserves the right to refuse, cancel or limit an order where reasonably necessary, including in circumstances involving:
- Incorrect customer information
- Payment problems
- Suspected fraud or unauthorized activity
- Product availability issues
- Pricing or listing errors
- Unusual order activity
- Technical errors
If we cancel an order after payment has been received, any applicable refund will generally be issued to the original payment method.
Nothing in this section limits rights that cannot legally be excluded under applicable Canadian law.
Shipping
Shipping times are estimates.
Please review our Shipping Policy for information about processing times, delivery estimates, shipping charges and direct supplier fulfilment.
Some products may be shipped directly from suppliers located outside Canada.
Returns and Refunds
Returns and refunds are handled according to our Returns & Refund Policy.
Nothing in these Terms limits consumer rights that apply under applicable Canadian federal, provincial or territorial law.
Payment
We accept secure payment methods made available at checkout.
These may include credit cards, Apple Pay, Google Pay, Shop Pay and other available payment methods.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Account Information
If you create an account, you agree to provide accurate and current information.
You are responsible for maintaining the confidentiality of your account credentials.
Website Content
All content on this website, including text, images, graphics, logos, product descriptions and website design, belongs to Willow & Grace or its applicable content providers.
You may not reproduce, distribute, modify or use website content without appropriate authorization.
Prohibited Use
You must not use the website:
- For unlawful purposes
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To transmit malware or harmful code
- To collect personal information belonging to others without authorization
- To interfere with website security or operation
- To submit false or misleading information
- To engage in fraudulent or abusive activity
Third-Party Tools and Links
Our website may provide access to third-party tools, services or websites.
We are not responsible for third-party services, content, policies or practices.
Your use of third-party services is subject to their applicable terms and policies.
Limitation of Liability
To the maximum extent permitted by applicable law, Willow & Grace will not be responsible for indirect, incidental, special or consequential losses arising from your use of the website or products.
Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under applicable Canadian law.
Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Willow & Grace harmless from claims, losses or expenses arising from your breach of these Terms or violation of applicable law or third-party rights.
Changes to These Terms
We may update these Terms of Service from time to time.
Updated Terms will be posted on this page.
Your continued use of the website after changes are posted may constitute acceptance of the updated Terms to the extent permitted by applicable law.
Contact
Willow & Grace
Email: info@willowandgrace.com
Website: willowandgrace.com