FAQ policy page
Last updated: September 13, 2026
How long does shipping take?
Orders are usually processed within 1–3 business days.
After dispatch, delivery usually takes approximately 3–7 business days.
Delivery times are estimates and may vary because of carrier delays, weather, customs processing, public holidays, peak shopping periods or other circumstances outside our reasonable control.
Where do you ship from?
Some Willow & Grace products may be shipped directly from our suppliers or fulfilment partners.
Depending on the product, some orders may be shipped from outside Canada, including from overseas suppliers.
This direct-fulfilment model helps reduce unnecessary handling and allows certain orders to move directly from the supplier to the customer.
Do You Ship Across Canada?
Yes. Willow & Grace accepts orders for delivery within Canada, subject to product and location availability.
Do You Offer Free Shipping?
Shipping costs and any applicable free-shipping offers are displayed on the website or at checkout.
Do You Offer Returns?
Yes.
Willow & Grace offers a 30-day money-back guarantee for eligible purchases.
Please contact:
info@willowandgrace.com
within 30 days of receiving your order.
How Do I Start a Return?
Contact us by email and provide:
● Your full name
● Order number
● Email address used for the order
● Reason for the return
● Photos where relevant
Please do not send the product back before receiving return instructions from Willow & Grace.
Who Pays for Return Shipping?
For voluntary returns such as change-of-mind returns, size changes or unwanted products, the customer is generally responsible for return shipping costs unless otherwise stated or required by applicable law.
If the approved return location is outside Canada, the customer may also be responsible for the applicable international return shipping cost.
When Will I Receive My Refund?
Once an approved return has been received and reviewed, an approved refund will generally be issued to the original payment method.
Your bank or payment provider may require additional processing time.
What If My Item Is Faulty, Damaged or Incorrect?
Contact us as soon as reasonably possible at:
info@willowandgrace.com
Please include your order number, a description of the problem and clear photos of the product and packaging.
We will review the issue and work with you on an appropriate solution.
Nothing in this FAQ limits any consumer rights or remedies available under applicable Canadian law.
Do You Have a Subscription Service?
No. Willow & Grace does not currently offer paid subscription products or recurring subscription services.
Customers may voluntarily subscribe to our free email newsletter.
How Can I Contact Willow & Grace?
You can contact our customer support team at:
info@willowandgrace.com
Please include your order number whenever your question relates to an existing order.