privacy policy

Last updated: September 13, 2026

This Privacy Policy explains how Willow & Grace collects, uses, discloses and protects personal information when you visit willowandgrace.com, purchase products from us or otherwise interact with our store.

Information We Collect

Depending on how you interact with our website, we may collect information such as:

Name
Email address
Phone number
Billing address
Shipping address
Order information
Payment and transaction information
Device and browser information
IP address
Website activity, such as pages viewed and products added to cart
Customer service communications
Information you voluntarily provide to us

We aim to collect information that is reasonably necessary for operating our business, processing orders, providing customer service, improving our website and fulfilling legal or regulatory obligations.

How We Use Personal Information

We may use personal information to:

Process and fulfil orders
Send order confirmations
Send shipping and delivery updates
Provide customer support
Process returns, refunds and exchanges
Maintain and improve our website
Detect and prevent fraud or security issues
Process payments
Comply with legal and tax obligations
Send marketing communications where permitted and where you have provided the required consent
Analyse website performance and customer interactions

Shopify

Our online store is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to sell products and services to you.

Information relating to your transactions may therefore be processed or stored by Shopify and its service providers.

Payment Information

Payments are processed through secure payment providers.

Willow & Grace does not store complete credit card numbers.

Depending on the payment method selected, payment information may be processed by providers such as credit card networks, Apple Pay, Google Pay, Shop Pay or other payment services made available at checkout.

Sharing Personal Information

We may disclose personal information to trusted service providers where reasonably necessary to operate our business.

These parties may include:

Shopify
Payment processors
Shipping carriers
Suppliers and fulfilment partners
Customer service providers
Email marketing providers
Analytics providers
Website and technology providers
Professional advisers where necessary
Government authorities or other parties where required or permitted by law

We aim to limit disclosure of personal information to what is reasonably necessary for the applicable purpose.

Direct Supplier Fulfilment

Some Willow & Grace orders may be fulfilled directly by suppliers or fulfilment partners located outside Canada.

Where necessary to fulfil an order, we may provide relevant information to the applicable supplier or fulfilment partner.

This may include:

Name
Shipping address
Contact information
Order details
Product information

Information may therefore be processed outside Canada.

Marketing Communications

If you subscribe to our marketing communications, we may send you information about:

New products
Promotions
Sales
Special offers
Store updates

We will send commercial electronic messages in accordance with applicable Canadian requirements, including Canada’s Anti-Spam Legislation where applicable.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the message or by contacting:

info@willowandgrace.com

We may retain records relating to marketing consent where necessary to demonstrate compliance with applicable requirements.

Our website may use cookies and similar technologies to:

Keep the website functioning
Remember preferences
Maintain shopping cart functionality
Support checkout
Analyse website traffic
Improve website performance
Understand how visitors use our website
Support advertising and marketing where applicable

Some cookies may be necessary for the operation of the website.

You may manage certain cookie settings through your browser or through available website cookie controls.

Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, fulfilling orders, maintaining business records, resolving disputes and complying with legal or regulatory obligations.

Privacy Rights

Depending on where you live and the laws applicable to your personal information, you may have rights relating to your personal information, including rights to request access to or correction of information and, in certain circumstances, withdrawal of consent or deletion.

To submit a privacy-related request, contact:

info@willowandgrace.com

We may need to verify your identity before responding to certain requests.

Provincial Privacy Laws

Privacy requirements can vary depending on the province or territory in which you reside.

Willow & Grace will handle personal information in accordance with applicable privacy legislation.

This may include federal privacy legislation and, where applicable, substantially similar provincial privacy legislation.

Third-Party Websites

Our website may contain links to third-party websites.

Willow & Grace is not responsible for the privacy practices, policies or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be posted on this page with a revised “Last updated” date.

Contact

For privacy questions or requests:

Willow & Grace
Email: info@willowandgrace.com
Website: willowandgrace.com