shipping policy
Last updated: September 13, 2026
At Willow & Grace, we want your order to be handled carefully, clearly and as efficiently as possible.
This Shipping Policy explains how we process and ship orders placed through willowandgrace.com.
Order Processing Time
After your order is placed, please allow 1–3 business days for processing.
During this time, we review your order, confirm the product and shipping details, and prepare your order for dispatch.
Business days are Monday to Friday, excluding Canadian public holidays.
Shipping Time
Once your order has been processed and dispatched, delivery usually takes approximately 3–7 business days.
Delivery times are estimates and may vary due to carrier delays, weather conditions, customs processing, peak shopping periods, public holidays, incorrect address information or other circumstances outside our reasonable control.
Direct Supplier Shipping
Some Willow & Grace products may be shipped directly from our trusted suppliers or fulfilment partners.
Instead of shipping products to us first and then forwarding them to you, the product may be sent directly from the supplier to your delivery address.
Depending on the product, some orders may therefore be shipped from outside Canada, including from overseas suppliers.
We use direct fulfilment in certain cases to reduce unnecessary handling and help move orders through the fulfilment process efficiently.
Shipping Carriers
We offer shipping across Canada.
Depending on the product, supplier location and delivery address, orders may be delivered using Canada Post, local delivery partners or international shipping carriers.
If tracking is available for your order, tracking information will be provided once your order has been dispatched.
Shipping Costs
Shipping costs are displayed at checkout.
Where free shipping is advertised, the applicable shipping offer will be clearly displayed on the website or at checkout.
Unless otherwise stated, any applicable taxes, duties or other charges will be shown or handled in accordance with applicable Canadian requirements.
Incorrect Shipping Details
Please make sure that your shipping information is correct before placing your order.
If you notice an error in your shipping information, please contact us as soon as possible at:
info@willowandgrace.com
We will do our best to assist you. However, once an order has been processed or shipped, we may not be able to change the delivery address.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
info@willowandgrace.com
Please include:
- Your full name
- Your order number
- The email address used to place the order
We will review the order and help you determine the appropriate next steps.
Lost or Missing Parcels
If tracking information indicates that your parcel has been delivered but you cannot locate it, please first check with other members of your household, neighbours, your local delivery location or the applicable carrier.
If you still cannot locate the parcel, contact us at:
info@willowandgrace.com
We will review the situation and assist where reasonably possible.
Questions
For shipping questions, please contact:
Willow & Grace
Email: info@willowandgrace.com